Refund Policy

Rovnexo offers free returns and exchanges within 30 days. If an item is not right for you, contact our support team during this period so we can help start the appropriate request.

Please provide your order number, the relevant item, and a brief explanation of what you need. This helps identify the purchase and determine the next steps.

• Begin within the 30-day window.
• Keep your order details available.
• Contact support before sending items.

To request a return, reach out through the Rovnexo contact page. Our team will provide order-specific instructions. Do not send a parcel directly to the business address without confirmation of the correct return process.

Keep the product, included components, and available packaging organized. If an item arrived damaged or incorrect, photographs can help document the issue.

Free exchanges are available within the same 30-day period. If the original item does not suit your needs, let the team know whether you want assistance with a different version or another eligible solution.

The availability of a replacement can depend on the selected item and current inventory. The team will clarify the next step for your order.

After a return request is handled according to the instructions supplied, the team can confirm the outcome and any refund processing associated with that return. Refunds are generally directed through the original payment route when applicable.

Once a refund is issued, the time needed for funds to appear can depend on the bank, payment service, or card provider. Contact support if an expected update is not received.

If your order arrives with damage, missing components, or an incorrect item, report the issue promptly and include the order reference. Photos of the product and packaging may help us understand what happened.

We will help identify the appropriate resolution in line with the store’s return and exchange commitments and applicable consumer rights.

Rovnexo’s stated 30-day return and exchange service is free. There is no need to purchase a return or exchange service directly from an unverified third party.

Follow the instructions provided through the official support channel to keep the process connected to your actual order.

This policy does not remove any consumer rights that may apply under law. Circumstances requiring a different or additional remedy will be addressed according to applicable legal requirements.

For assistance, customer support is available 24 hours a day, seven days a week.