Shipping & Delivery

Check your shipping address and contact information carefully before completing checkout. The address you provide is used to prepare shipment details and help the carrier reach the correct destination.

After checkout, retain your order confirmation email. It is the easiest reference when reviewing order information or contacting support.

• Confirm apartment, suite, or unit numbers.
• Use an email address you can access.
• Review quantities and item selections before paying.

Once an order is confirmed, it proceeds through preparation and dispatch. You may receive additional communication as tracking information becomes available.

Tracking data is updated by delivery providers as the parcel moves through their network; a newly generated tracking number may not immediately show multiple scans.

• Keep your order number available.
• Check the shipment message for tracking details.
• Allow tracking events to populate after dispatch.

Use the Track Your Order link in the Rovnexo footer to follow available carrier events. Tracking is the best place to review the latest recorded movement for a package.

Our estimated delivery window is three to five calendar days. This estimate refers to calendar days, not business days.

• Follow the latest tracking scan.
• Check the delivery address on your order.
• Contact our team when information appears inconsistent.

When the delivery is completed, inspect your package and check that all expected accessories and components are included. Keep any packaging needed to identify an item if a question arises.

If your parcel is missing, damaged, or incorrect, contact Rovnexo promptly with the order number and a short description so we can help you with next steps.

• Inspect contents upon arrival.
• Photograph visible damage if needed for support.
• Ask for help at any hour; support is available 24/7.